FAQ

Frequently Asked Questions

Answers

Everything to know before booking.

Booking & Scheduling

How do I book a cleaning?

Use the Book Now prompt and share your region, property size, service type, and preferred timing.

Can I set up a recurring cleaning schedule?

Yes. Weekly, bi-weekly, and monthly recurring options are available for residential service.

Do you offer same-day or rush booking?

Same-day or rush booking may be available depending on team capacity and includes the listed rush add-on.

During the Cleaning

Do I need to be home during the cleaning?

No. Many clients provide access instructions through a key, code, lockbox, or in-person handoff.

What’s included in a standard cleaning vs. a deep cleaning?

Standard cleaning covers routine upkeep. Deep cleaning adds more detailed attention for buildup, baseboards, fixtures, and tougher reset needs

Pricing & Policies

How is pricing determined?

Pricing is based on your region, service category, property size, cleaning frequency, and any selected add-ons.

What if I’m not satisfied with my cleaning?

Kova includes a satisfaction guarantee. If something needs attention, reach out promptly so the team can review it and help make it right.

Specialty Services

Do you offer move-in or move-out cleaning?

Yes. Move-in, move-out, and pre-sale cleaning are available in both Atlanta and South Florida.

What areas do you serve?

Kova now offers nationwide coverage and is expanding, so please do not restrict the service area to just two specific cities.